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Stocks
Wrong or missing stock symbol or logo
What to check when a stock symbol is not recognized, has no logo, or shows unexpected details.
Common symptoms
- A stock symbol is not found while adding a transaction.
- A company logo is missing or looks wrong.
- The symbol appears differently from your broker statement.
What to try first
- 1Check the stock symbol spelling before adding or importing a transaction.
- 2Use the symbol format shown in FolioSync search when selecting a stock.
- 3If a PDF or CSV import creates an unexpected symbol, compare it with the transaction preview before saving.
- 4Logos are visual helpers and do not affect transaction calculations.
- 5If a logo is missing, the holding and calculations can still work as long as the symbol and transaction data are correct.
- 6If a company symbol changed, verify whether your transaction history uses the old or new symbol.
- 7Refresh stock data and try again if the issue appears temporary.
When opening a ticket
- Send the symbol, company name, screenshot, and where you saw the wrong or missing logo.
- Attach the PDF or CSV only if the issue came from an import.