Back to Knowledge Base
Stocks
Stock price is not updating
Troubleshooting delayed or stale stock prices and last-updated timestamps.
Common symptoms
- Holdings show an old current price.
- Last updated time is stale.
- The app works on one network but not another.
What to try first
- 1Pull to refresh or use the refresh action on the holdings screen.
- 2Clear app cache and try again if the issue looks device-specific.
- 3When the app is in the foreground during an open market session, FolioSync refreshes live prices about every 5 minutes.
- 4Outside trading hours, on holidays, or after market close, FolioSync uses closing prices so daily profit/loss is based on the latest available close.
- 5If a symbol fails to refresh, try again later and mention whether the issue affects one symbol or every holding.
When opening a ticket
- Send your internet connection details, app version, device model, and screenshot of the stale price.
- Mention whether the issue affects all symbols or only specific symbols.